Privacy Policy

1. Who We Are

This website is operated by Evora Nepal (“Evora”, “we”, “us”), Kupondole, Lalitpur, Nepal. This policy explains what personal information we collect, why we collect it and how we keep it safe.

2. Information We Collect

We only collect information you choose to share with us:

• Orders and enquiries: your name, phone number, delivery address and the products you are interested in when you contact us by WhatsApp, phone or email.
• Distributor applications: your name, business name, business type, phone number and location from our distributor form.
• Messages: anything you include when you write to us.

We do not ask for or store card or bank details on this website. Payment is made as cash on delivery or as agreed with our sales team.

3. How We Use Your Information

• To confirm, prepare and deliver your order
• To answer your questions and provide customer support
• To evaluate distributor and business partnership requests
• To tell you about order status, product availability or recalls
• To meet legal, tax and accounting requirements in Nepal

4. WhatsApp & Third-Party Services

When you use a WhatsApp button or our distributor form, your message is sent through WhatsApp, which is operated by Meta and has its own privacy policy. Links to Facebook, Instagram and TikTok take you to those platforms, which are also governed by their own policies.

5. Sharing Your Information

We do not sell or rent your personal information. We only share it with delivery partners and distributors who need it to deliver your order, or with authorities when required by Nepali law.

6. Cookies

Our website does not use advertising or tracking cookies. Your browser may store small technical files needed for the site to work, such as cached images. If we add analytics in the future, we will update this policy and describe the cookies used.

7. How Long We Keep It

We keep order and enquiry details only as long as needed to provide our service and to meet legal and accounting obligations.

8. Your Choices

You can ask us to see, correct or delete the personal information we hold about you, or to stop sending you updates, at any time.

9. Security

We take reasonable steps to protect your information from loss, misuse and unauthorised access, and limit access to staff who need it.

10. Changes to This Policy

We may update this policy from time to time. The “Last updated” date at the top shows when it was last changed.

11. Contact Us

For any privacy question, email info@evoranepal.com or call +977-98XXXXXXXX.